Questions About International Calling and International Callback
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International Business Toll Free Numbers – Call Forward - United World Telecom

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USA Toll Free: +1.877.898.8646
USA Headquarters: +1.561.276.7156
Asia-Pacific Office: +66 948 09 4530
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FAQ Topic Index

General Questions
Questions Concerning Our Rates
Questions Concerning PrePayments (For PrePaid Accounts)
Website Issues
Technical Issues
Billing Questions
Payment Options
SIM Card Questions
Motorola Phones Provided

 

  General Questions

 
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What is an Access Number, Callback Number, Forwarding Number, RingTo Number, and Group Number?

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Will I get charged by my local telecommunications provider when using the Callback service?

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Are there any minimum usage requirements?

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What if my access number gets disabled for non-usage, will I be able to reactivate it?

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Are there any set up or monthly fees?

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How will I be billed and how often?

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What is Virtual Calling Card (VCC)? What is the difference between the Virtual Calling Card and the Callback service?

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I am going to travel to another country. Will I be able to use my callback service?

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What is a speed dial number? How do I set them?

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How do I place a call using the Callback service?

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How do I place another call without having to dial the access number again?

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If I make a mistake dialing my destination phone number, do I need to hang up and call my access number again?

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How do I redial a phone number?

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How do I make sure that my calls get disconnected when I hang up?

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How do I change my Callback number?

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How do I set up a voicemail on my Call Forwarding service and record a customized greeting?

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How do I listen to the voicemail messages for my Call Forwarding service?

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Deleting a Customized Greeting

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Does UWT use any certification for its secure server?

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How do I cancel services or close my account?

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  Questions Concerning Our Rates

 
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I see that many countries have a separate rate for specific cities or mobiles. What is the corresponding rate of a country which does not have a mobile rate listed?

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What is the difference between USA Local Access and USA Toll Free Access rates?

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  Questions Concerning PrePayments (For PrePaid Accounts)

 
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Your advertisement states that there is no initial fee. Why am I required to transfer money?

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When will my prepayment be applied?

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What is the Wallet?

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Prepayment Instructions.

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  Website Issues

 
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My account was opened today. I wanted to view my invoice today but I was told that my account number or password was invalid.

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I am trying to change my callback number online but it seems that my password is invalid.

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  Technical Issues

 
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How do I report a technical problem?

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Forgot your password?

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How to Change my Registered Number online?

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I receive unwanted callbacks.

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How to set up speed dials for Callback, Global Call Connect, and VoIP services?

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I am not able to reach my access number. (My 305 or my 786 number)

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I receive the callback, but as I enter the destination number the computer keeps prompting the message Please dial your destination number, ignoring my entry, and eventually says

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I cannot complete my call because after a few rings the computer says your call could not be completed, please dial your destination number.

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I dial my access number but the computer tells me: Please hang up. The computer is already trying to call you back, but it does not (applicable to callback users only).

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The computer does not call me back, but when I check my voicemail I hear messages like Please enter your destination number.

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I receive the callback with no voice (no message prompt).

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The computer does not call me back.

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The call gets cut off when the other party answers.

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The call drops after a while when I am doing phone conferencing or when I am trying to get through to an 800 number.

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I can hear the other person but the other person cannot hear me (or vice versa).

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I enter my destination number but the computer keeps telling me The number you have dialed is invalid even when I enter the number correctly.

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How do I forward my phone to my Call Forwarding number?

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I have a Global Call Connect account but I am being asked to enter a PIN number.

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Can you get Caller ID from overseas?

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How can I hide my Caller ID?

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How to set up your ZOIPER Softphone

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Does my VOIP connection support video?

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Can I use my own SIP software or hardware?

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How to trigger your callback by Email.

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How to trigger your callback Online.

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How to Trigger your callback using SMS

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Faxing

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How to forward your Call Forwarding number to a VoIP PBX?

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The time on my invoice does not match the time zone I am in. How can I view my invoice in the time zone that I am in?

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Can I get the callback in my hotel room when I go on vacation?

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  Billing Questions

 
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If I need to contact you what type of information do I need to have ready?

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I received an email that contained my invoice for last month. It shows that I have a due balance. I thought you took the payments from my credit card. Do I need to send a payment to you?

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When I try to use the callback, Global Call Connect, or VCC services, the system tells me that my account is low on funds or out of funds. You have my credit card on file, so I don’t understand why I am getting this kind of message.

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How can I add more call credit to my service line or change the recharge settings?

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When I try to use the callback service, the system tells me that my account is "running low" on funds. I am a pre-paid customer. What does this mean?

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When I receive the callback the system tells me that my account is restricted due to non-payment. You are supposed to charge my credit card for my bills. Why do I hear this message?

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I went online to update my credit card information. The web site asked me for a group number and password. I don't know that information. How can I get that information?

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I updated my credit card and I just got an email that said the credit card was rejected. What does this mean?

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What is the reason the credit card was rejected?

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I received an email from you saying that my credit card was expired or will expire this month, but that is not true. My credit card was renewed with my bank and is good for another year.

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I have updated my credit card online and my account is still restricted. I checked my email and I did not get a notification. After updating the credit card, how long does it take to release the restriction on the account?

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I believe that a few of the calls on my invoice are not billed correctly. What do I do?

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I have one call noted as ?90sec+NoValidDest? on my invoice. What does that mean?

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How does United World Telecom time a call?

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  Payment Options

 
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Credit Card

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Bank Wire Transfer or Domestic ACH

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Western Union: Quick Pay

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US Bank Check

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PayPal

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Agreements and Policies

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  SIM Card Questions

 
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SIM Installation: After the Global SIM is inserted an error message is displayed.

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I am not able to make and/or receive calls.

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When trying to call from the Easy SIM menu, a message appears on the display: USSD is not permitted.

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When trying to call from the Easy SIM menu, a message appears on the display: The handset doesn't support SERVICE command from UWT Mobile SIM or UWT Mobile SIM menu is absent in the phone.

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When making a call, a voice message in English comes:

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I am not able to make an outgoing call (the incoming calls are received).

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I am not able to send an SMS message.

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How do I check the balance of my SIM card?

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Voicemail User Guide

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If you CANNOT make direct calls using your SAMSUNG handset, but CAN dial via MENU, you can activate special compatibility mode. After that the direct dialing mode will be enabled.

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  Motorola Phones Provided

 
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Motorola RAZR V3G

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Motorola V180

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For more questions please feel free to contact us by phone or e-mail. You will find our contact info through the following link: Contact Us

 
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United World Telecom

3333 S Congress Ave , Suite 300 Delray Beach, FL 33445
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Phone: 1-877-898-8646